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Impersonate or Work as another user with new REALTOR.ca SSO

September 20, 2023

As you may know, CREA is launching a new login experience on Tuesday, September 26, 2023.
Learn how to set up your profile here. 

This new login experience will change how you impersonate or "login as" another user within CREA products. This guide will walk you through the new way to do this.



Alternating when using products protected by REALTOR.ca SSO

What is alternation, and when is it used in CREA products?

REALTORS® can give permission to another user (admin they work with, partner in the business, unlicensed assistant, team member, etc.) to impersonate them while using CREA and other products behind REALTOR.ca SSO.

This means that they:

  • Allow a person they trust to access products on their behalf and, based on their own access level, to view and edit information.
  • Accept the risks associated with that activity, as the authorized person is accessing the products and making changes on their behalf.

Alternation is helpful and is useful in scenarios such as:

  • In a partnership where one REALTOR® is on vacation and wants to make sure that business continues without interruption;
  • A team admin is accessing WEBForms® or Listing Statistics, creating reports and paperwork to be sent to a client on behalf of the REALTOR®; and/or
  • An unlicensed assistant is entering listing details in WEBForms® based on the notes from a REALTOR® in their office.

How to assign someone to be your alternate?

You can add and revoke the permission as required, including when you change brokerages and may want to revoke alternation options from admins in your previous office.

  • First, log in to https://member.realtor.ca/
  • Select My Tools / My Profile
  • In the Alternates section of MY Profile page, select “Add”
  • Enter the name of the person you want to set up as an alternate; perform a search
  • Then, select the correct profile from the search results; hit “confirm” the

    How to login as an alternate for another REALTOR®

    After signing in to your own REALTOR.ca SSO account, you can login as yourself or alternate someone else.

    In the example below, John Smith, an admin for Jane Doe, can log in as Jane for this session and access CREA products on Jane’s behalf.